The challenge
A nine-storey building, thousands of visitors and tight schedules - how do you keep it warm and human? By putting personal contact centre stage. Our teams welcomed guests with flair, helped with logistics processes and kept up the pace without losing the smile.
The implementation
With more than 50 Brand Ambassadors each day, we provided a 360° experience: welcome rituals, tours, service points and brand presentations. Every contact moment was carefully planned as well as spontaneously delivered.
The result
The opening of the Booking.com headquarters became a week full of energy, pride and connection. A great moment for the brand - and an experience that felt like coming home.
